Refund Policy

When you cancel an order, your refund amount and refund method may vary. You can check the details in this section.

Important: All information on this page, only relates to the orders/bookings done on the Mobec application/webpage and duly served by Mobec / authorized franchise directly.

Terms of cancellation

  • The Users or the Owner agree and acknowledge that they shall not be entitled to cancel or reschedule the booking for a Charging Session. Any cancellation or rescheduling by the Users or the Owner shall be subject to payment of the Cancellation Fee as mentioned in this section.
  • Users are not allowed to withdraw from the Mobec Subscription model, without giving at least 7 (seven) days’ notice to Mobec. On withdrawing from the Mobec Subscription, the Cancellation Fee shall be charged at 100% (one hundred percent) of the Subscription Fee.
  • The User and the Owner agree that the time period and Cancellation Fee stipulated in the Refund Policy section, is subject to change anytime without prior notice.
  • Services by Mobec are provided on a prepaid basis. On cancellation, the refund of the amount, post any deduction of the Cancellation Fee, shall be made within the timelines as mentioned in this section.

Free Cancellation

If cancellation is done by Mobec in an event where the equipment is under maintenance or out of service, no Cancellation Fee shall be charged, and the Total Fee Payable shall be refunded.

Partial Refund on Cancellation

If any cancellation is made before 120 minutes of the scheduled booking it will be only partially refunded and 100% cancellation charges will be charged if the booking is canceled anytime when less than 120 minutes are left from the scheduled booking time.

Processing of Refund

Once the refund is initiated in the application/webpage, it may take additional time for your funds to reflect in your account as per the conditions of your financial institution service provider. See the following table for more details

Credit Card 4-7 Working days
Debit Card upto 10 Business days
Net Banking upto 10 Business days
UPI 3-5 Working days
Third-Party Payment Wallets upto 24 Hours